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Q:
What is the normal wait time on your cake toppers & accessories?
A: We tell all customers to allow 6-8
weeks for the arrival of your topper. If you need to guarantee that your item will arrive in less than 8 weeks we can
usually accommodate rush orders. Please see the rush order info for more information.
Q:
I need my topper in less than 8 weeks... can you help me?
A: In most cases, we certainly can. Please
contact us at couturecrystals@hotmail.com or give us a call at 251-656-0982 before ordering so that we can approve your
rush order. All approved rush orders will be subject to a $39.00 rush fee which can be easily added to your total in our shopping
cart under Extras.
Q: Do you do custom orders? What are the prices?
A: Of course! The fee for custom orders will depend on what you need. We can do just about anything you can imagine
so please contact us at couturecrystals@hotmail.com for pricing & more information.
Q:
What payment methods do you accept?
A: We can accept Mastercard, Visa, Discover & American Express
through our online ordering system or by phone at 251-656-0982. Money order & personal checks are also accepted
but please remember that mailing your payment will delay the order as we can not begin production until your payment arrives
& clears. There will be an additional wait time of up to 10 business days added for clearance of personal checks.
Q: What size topper will work best for my cake top?
A: We usually
suggest that you use a 5" topper on most normal sized cake tops. This size usually fits perfectly on the cake top. We
do offer 6" topper for those who really want to make a statement with the monogram. We also offer a 4" topper for
small cakes or birthday/anniversary cakes and a 3" cupcake topper. Our Triple Monograms will also fit on all
standard size cake tops. We suggest taking a look at our sizing page before placing your order to be sure you are getting the right size topper for
you cake. If you feel unsure about the size topper you should purchase, feel free to contact us with info about your cake
& we will be glad to help you make your decision.
Q: What are your toppers made of? Are they heavy?
A: All of our toppers are made
of a lightweight synthetic material which is perfect for cake toppers. They will not squash or sink down into your
cake.
Q: How do the toppers go into the cake?
A: We attach 2"
- 3" acrylic prongs to each topper which makes cake decorating a breeze. Simply slide the prong into your cake in the
desired spot until the prong disappears & the topper itself sits on the cake. This will hold the topper firmly into place.
Once the big day is over you can easily pop the prong/s off for display purposes. Longer prongs are available... please request
a longer prong in the special instructions during checkout if needed.
Q: Is there
any way that I can see what my monogram would look like before I purchase?
A: We will gladly provide a
black and white mock at no additional charge. Please contact us at couturecrystals@hotmail.com with your letter & font choices and we will reply with your mock.
Q: Can you cancel or refund
my order?
A: Each topper is custom cut & crafted. Once your order has been forwarded to our letter
supplier, which usually happens within an hour of your order being placed, we will not be able to cancel or refund
any portion of your payment. Please consider all sales to be final.
Q:
Do you ship Internationally?
A: Yes, we do. We gladly ship all over the globe however, Global shipping
is more expensive. We offer Global Priority Mail to most areas. Please contact us for a shipping quote. Import taxes may apply
in certain areas. The customer is responsible for all taxes/fees. You will have to contact us by either phone or email to
place an International order as our web-store only supports Domestic shipping.
If you have any question that has
not been answered, please contact us at couturecrystals@hotmail.com or by phone at 251-656-0982 & we will get back to you!
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