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Q:
What is the normal wait time on your cake toppers & accessories?
A: We tell all customers to allow approx.
6-8 weeks for your order to ship. If you need to guarantee that your order will ship in less than 8 weeks we can
usually accommodate rush orders. Please see the rush order info for more information. During peak wedding season our wait
sometimes runs a bit longer than usual. We do require that your event date is listed in the Special Instructions
box on our order page so that we can be 100% sure that your order arrives in plenty of time for your event!
Q: I need my topper in less than 8 weeks... can you help me?
A: In most cases, we
certainly can. Please contact us at couturecrystals@hotmail.com or give us a call at 251-656-0982 before
ordering so that we can approve your rush order. All approved rush orders will be subject to a $29.00 rush fee which can be
easily added to your total in our shopping cart under Extras.
Q: Do you do custom
orders? What are the prices?
A: Of course! The fee for custom orders will depend on what you need. We can do
just about anything you can imagine so please contact us at couturecrystals@hotmail.com for pricing & more information.
Q: What payment methods do you accept?
A: We accept Mastercard, Visa, &
Discover through our online ordering system or by phone at 251-656-0982. Money order
& personal checks are also accepted but please remember that mailing your payment will delay the order as we can not begin
production until your payment arrives & clears. There will be an additional wait time of up to 10 business days added
for clearance of personal checks. Please give us a call to place an order if you'd like to pay via check or money
order.
Q: What size topper will work best for my cake top?
A: All of our toppers are designed to fit perfectly on the top of most any wedding cake. We have worked
closely with a local bakery to find the perfect sizing for most wedding cake top tiers. We suggest our 5"
topper for a small top tier (5" and under) or if you will have lots of flowers or other decorations on
top of the cake along with the topper. If the topper will be alone on top of the cake or if your top tier is
6" or larger we suggest our 6" cake topper. We also offer a 4" topper for small cakes or birthday/anniversary
cakes and a 3" cupcake topper. Our Triple Monograms will also fit on all standard size cake tops. If you feel unsure about the size topper you should
purchase, feel free to contact us with info about your cake & we will be glad to help you make your decision.
Q: What are your toppers made of? Are they heavy?
A: All of our toppers come standard made of acrylic which
is lightweight and perfect for cake toppers. They will not squash or sink down into your cake. Although it is not our material
of choice, we do also offer the option of using metal for your topper. You may want to check with your baker before choosing
a metal topper as they will be heavier than acrylic. A single topper in metal will weigh around 2 to 3 ounces and a triple
letter around 3 to 5 ounces.
Q: How do the toppers go into the cake?
A: We attach acrylic prongs to each topper which makes cake decorating a breeze. Simply slide the prong into your cake in
the desired spot until the prong disappears & the topper itself sits on the cake. This will hold the topper firmly into
place. Once the big day is over you can easily pop the prong/s off for display purposes. Most prongs are around 2" -
3". Longer prongs are available at no additional charge... please request a longer prong in the special instructions
during checkout if needed.
Q: Is there any way that I can see what my monogram would
look like before I purchase?
A: We will gladly provide a black and white mock at no additional charge. Please
contact us at couturecrystals@hotmail.com with your letter & font choices and we
will reply with your mock.
Q: Can you cancel or refund my order?
A: Due to the
nature of our products we will not be able to cancel or refund any portion of your payment once the order is placed. Please
consider all sales to be final.
Q: Do you ship Internationally?
A: Yes, we do. We gladly ship all over the globe however, Global shipping is more expensive. We offer Global Priority Mail
to most areas. Please contact us for a shipping quote. Import taxes may apply in certain areas. The customer is responsible
for all taxes/fees. You will have to contact us by either phone or email to place an International order as our web-store
only supports Domestic shipping.
If you have any question that has not been answered,
please contact us at couturecrystals@hotmail.com or by phone at 251-656-0982 & we will get
back to you!
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