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We offer the following shipping options:
Orders ship via USPS Priority Mail which normally
takes around 3-5 business days to arrive to you once shipped! We highly recommend purchasing insurance on your order for $2.75
from our Order Add Ons section in our store. We WILL NOT be held responsible for damage or loss in shipping
if you do not insure your order. You can also upgrade to Express Mail in our webstore by clicking on Order Add Ons and adding Overnight
Shipping to your cart.
Payment
Methods:
We have made shopping online simple & secure with our online store. You can simply
click Place An Order page to begin your order. You can also call
in an order to us during the week at 251-656-0982. If we are unavailable when you call please leave a message & we will
return your call.
Privacy
Policy:
Contact
information including email address, telephone number, address, etc. which is provided by the user is used solely for the
purpose of completing the order. Financial information including credit card numbers, expiration dates & billing
address is used solely to bill the customer for their order.
Lead Time:
Please allow approx.
6-8 weeks for your item to ship. If you need to guarantee that your item will ship in less than 8
weeks we can usually accommodate rush orders. Please see the rush order info on our FAQ page for more information.
All rush orders must be pre-approved. During peak wedding season our wait sometimes runs a bit longer than usual. We do require
that your event date is listed in the Special Instructions box on our order page so that we can be 100% sure that your
order arrives in plenty of time for your event!
Image Use:
All images on this
website are copyright protected. Please do not use any of our images for sales purposes without written permission.
Refunds/Cancellations:
Due to
the nature of our items please consider all sales to be 100% FINAL. Once your order is placed we are not able to refund
any portion of your payment. Refunds will be available ONLY if we, due to our own fault, are not able to deliver your piece
by your event date! If a refund is, at our discretion, considered for any other reason there will be a refund processing
fee! There is a wait time on our items. Please note that we can not refund orders that are not placed in time to arrive
for your event so please check our wait policy and your calendar before ordering! We also suggest requesting a MOCK of your
topper before placing your order to be sure you are happy with your font choice. Please note that changes in the style of
certain accessories can occur without prior notice due to issues with the suppliers of each item. Items are not refundable
due to a change in the style so long as we are still able to fill your order.
Order Delays/Back-orders: Please be aware that items used to make
your pieces can become back-ordered or can be delayed without prior notice to us. In the case of a back-order or delay we
can not refund or cancel the order unless we are unable to accommodate your given event date. All back-ordered or delayed
items will be shipped out as soon as possible!
Shipping Delays/Damage or loss in shipping:
Please be aware that we are not responsible
for any shipping delays, loss during shipment or for any damage done to your item during shipping. We can not replace
or refund any item damaged or lost in shipment. This INCLUDES melted candles. We suggest using Express Mail shipping on ALL
candle orders, especially during the summer months! We suggest that you insure your order for an additional fee of $2.75.
Any and all insurance claims must be filed with the USPS by the customer.
Price
Changes:
Our prices do change from time to time according to our costs. Please be aware that once the price
has been updated in our web store we will not be able to honor old prices or quotes.
Please be aware that these
are the legal terms & conditions when you place an order with Couture Crystals. All terms and conditions will be followed
at all times. By purchasing from Couture Crystals you are entering in to a legally binding contract per the terms & conditions
listed above. Purchasing is your statement that you agree to all terms listed within the pages of this website.
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